![]() ![]() The chat window will also remain on your screen allowing you to chat with the technician. The Rowan technician can now view or screen and you will see a prompt in the lower right corner of your desktop alerting you that screen sharing is active. Click the box under "Your Entire Screen" and then click Share. You will now be prompted to select either "Your Entire Screen" or an "Application Window" to share. Once a technician accepts your session, you will be prompted to allow them to view your screen. The Bomgar chat application will now launch. If you are sent an email, click the link in the email. ![]() You can give others remote access to your computer. If you are given a Session Key, open Chrome and select "Rowan Managed Bookmarks" in the upper left and then click Bomgar Remote Assistance. To use Chrome Remote Desktop on your Chromebook, learn how to share your computer with someone else. If a remote session is required, a Support technician will either give you a Session Key to enter into our remote support website or send you an email containing a link. On your computer, Chrome Remote Desktop is available on the web. If you need support for your Rowan managed Chromebook, please do not hesitate to contact the Technology Support Center at 85, or go to and click Get Help. You can use a computer or mobile device to access files and applications on another computer with Chrome Remote Desktop. ![]() NOTE: Bomgar remote support only works when a user is logged into their Chromebook with their Rowan account. Chromebooks have a limited capability when using Bomgar and will only allow Rowan Support technician's to VIEW your screen in order to assist you. Click the plus the plus sign in the upper-right corner and. This usually includes remotely controlling a customer's desktop. Download Microsoft Remote Desktop from the Google Play Store. The Rowan technician can now view and control your screen and you will see a prompt in the lower right corner of your desktop alerting you that screen sharing is active.Īt Rowan University we also use an application called Bomgar to remotely assist customers. You will be prompted to allow the technician to see and control your computer - click "Share". Provide the generated code to the IRT Support Technician. Click this to download and install the Chrome Remote Desktop Extension - you will then be able to click "Generate Code". When that person enters your access code on the site, youll see a dialog with their email address. Copy the code and send to the person you want to have access to your computer. Note: Non-Rowan accounts will see a download icon as shown in the second picture. Follow the onscreen directions to download and install Chrome Remote Desktop. You will be asked to enter in the PIN number you created on your PC from step 3. It should automatically have been added, but you might need to add it to your Chromebook. In the "Get Support" box click "Generate Code". Open the Chrome Remote Desktop app on your chromebook. If you are logged in with a Rowan account click the Chrome Remote Desktop icon in your task bar (as shown below) - if not open Chrome and navigate to: Click on “turn on”.The easiest way to get remote support on a Chromebook is using the native Chrome Remote Desktop tool. Once the Chrome Remote Desktop extension is successfully installed, it’ll ask you to set up remote access. Install the Chrome Remote desktop chrome extension Open the Google Chrome browser on the PC or Mac you want to access remotely from your Chromebook. Just click on Add to Chrome to install and open it. This launches the Google webstore where you’ll download and install the Chrome Remote Desktop extension. The google employee said the connection is peer-to-peer. It uses a video feed instead of sending bitmaps or images, and includes other optimizations to make the experience much better than RDP in most instances. You’ll be prompted to install Chrome Remote Desktop. Chrome Remote Desktop uses an entirely different kind of protocol from RDP. It loads the Chrome remote desktop website. On Windows PCįrom your Windows PC, enter g.co/crd/setup (loads ) from the Chrome browser address bar. You can set up remote access to your Mac, Windows, or Linux computer. It should be connected to the internet same as your Chromebook for this to work. The next steps will have to be performed on your remote Windows PC. Install Chrome Remote desktop on your Chromebook
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